<>>> ��>9{�ϓ:��� Information Technology (IT) is a very important, specialized, and in-demand profession. In 2018 alone, the tourism industry was responsible for $8.8 trillion of income and over 319 million jobs worldwide.. 3 Essential hotel vocabulary worksheet (updated 18/2/2019) This is an English language exercise introducing and exploring the language and vocabulary of hotels. Many of the modules also contain more focused dialogues and exercises that apply to specific jobs in the hotel industry. ``���g�0 �7 A business that is “customer service oriented” believes that their customers are very important and directs all of its activities to ensure that guests and clients remain happy. Most F&B employees work in hotels, resorts and casinos inside the restaurants and bars.This common word is the heart of every house but also every hospitality organization. 51 0 obj <>stream This means that every year they offer more and more jobs.. ENGLISH FOR TOURISM INDUSTRY Hotel Vocabulary Word part of speech Meaning Example sentence adjoining rooms noun two hotel rooms with a door in the centre If you want we can book your parents in an adjoining room. %%EOF h޼�_O�0���=n�c;�T Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys and solving any problems that may arise during the course of a stay. Students try to match the vocabulary with the appropriate pictures.
Hospitality vocabulary list pdf To download and print this free English vocabulary list, click here. Consider improving your English skills at one of our schools Nothing like a coffee with a view at Nords Wharf, Australia Amazing shot taken by Kaplan student mjeeed_111… Amazing throwback snap of Santa Monica Pier by Kaplan graduate Marina… "Our first physically distanced activity of the summer "This week, our Vancouver students visited the famous… Sign up for an intensive English course and improve your English in as short a time as possible. %PDF-1.5 They deal with customer needs and sometimes complaints and have to be able to talk with people maintaining a positive attitude.People who are highly attentive to detail are focused on organization and making sure that everything is finished and done well. 31 May, 2016 Its unique hospitality and the beauty of its decor are reserved for resident guests. Hotel TEFL 2 Yada Yada English Introduction Page 3 Module 1 Page 6 Greeting and ... As such, the vocabulary, dialogues, role play situations, and other activities and exercises may need to be adapted for a specific job. Check your vocabulary: gap fill Write a word or words to complete the sentences. In most cases, he or she is the first person that guests will interact with at the hotel, which adds importance to the role as a receptionist is the face of the hotel.This department includes all areas or departments whose employees talk directly to guests and includes positions such as host/hostess, receptionist, cashier, bar staff, and waiting staff.This department of a business or organization deals with the hiring, administration and training of staff, it’s really important in the hospitality industry as there are a lot of brand standards, hygiene and food safety rules.Workers in this department manage and perform cleaning tasks, making sure guests are happy with the standard of their hotel rooms.This department is in charge of the process of planning and executing conception, pricing, promotion and distribution of ideas, goods and services in order to create exchanges that satisfy both guests/customers and organizational objectives.In the worldwide hotel industry the management is very concerned about safety and security issues when it comes to their guests and employees. 3 0 obj To help you along the way, here are some basic English hospitality vocabulary. Kaplan International offers language courses in English, French, German and Spanish to adults and juniors across the world. 3.
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