In light of the coronavirus outbreak, it's understandable that upcoming trips are being called into question. 0000000015 00000 n The cancellation policy breakdown is as follows: Trenitalia charges a 20% penalty; Thello charges a 10% penalty on Normal/Adult fare; The Smart fare is non-refundable; The Go fare carries a 50% penalty and must be made at least three (3) days prior to scheduled travel date One refund, though not in-full, was fairly straightforward and instantaneous online. For the latest information regarding travel in Italy please reference the updated regulations here.

of the reserved area. /Contents 49 0 R endobj >> The revised policy was posted on the Trenitalia Italian-language website this afternoon (March 5), but has not yet been translated into English (and indeed, the English-language website continues to show …

0000010621 00000 n 0000010418 00000 n 0000071930 00000 n We would like to remind you that in the event of cancelling a trip due to traveller's needs prior to the train's departure, for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the "My trips" link in the reserved area.
0000120038 00000 n 0 By clicking on accept or browsing the site, all cookies will be activated as per our information. 0000134396 00000 n European train operators are updating their train services all the time as a result of the coronavirus pandemic. 0000000812 00000 n We invite you to consult our extended information with the instructions to refuse consent to the installation of cookies and the list of cookies with their suppliers. 46 0 obj In order to help you, we have prepared a procedure for a special refund if you decide not to travel due to Coronavirus. <> Many hotels are offering full refunds in the coming weeks and months. Coronavirus (COVID-19) update Updated May 19, 2020 The health and safety of our customers is very important to us, so as you plan your future travels, we recommend that you follow the health and travel advice of your country’s national government as well as that of the national governments of any countries you are interested in visiting. Been looking at the Trenitalia site for information about cancelling a "Travellers can obtain a full refund for journey cancellation on tickets that have been purchased after 23 February 2020, regardless of the fare, by submitting a request within the time period indicated [...]"My ticket was bought well before that cut-off date (Feb 23). The refund request can be made by filling in the appropriate For regional trains, a full refund will be made in cash. 0000081481 00000 n startxref But there are limitations: TRENITALIA. 0000135622 00000 n It is important to remember that when you travel you are subject to measures implemented in the host country. Sign up here. %�쏢 Read our latest news and guides for everything related to the coronavirus and travel, including tips on how you can protect yourself and your travels.

In order to help you, we have prepared a procedure for a special refund if you decide not to travel due to Coronavirus.

12 Dlg. Been looking at the Trenitalia site for information about cancelling a Rome-Florence round-trip ticket for late March-early April and this page - https:/…refund-for-journey-cancellation.html - says: "Travellers can obtain a full refund for journey cancellation on tickets that have been purchased after 23 February 2020, regardless of the fare, by submitting a … 0000009984 00000 n Travellers can obtain a full refund for journey cancellation on tickets that have been purchased  regardless of the fare, by submitting a request within the time period indicated in the relevant national provisions for one of the following reasons:a) due to quarantine, home isolation and for all journeys with arrival or departure in the areas indicated by the provision issued;For medium and long-distance train services, a full refund will be made using an electronic voucher ( bonus)  that can be used within one year.