Our room door lock did not work and at reception the gentleman tried to fix it and when he could not, he personally came up and moved us to another room. The location was amazing too. All we ask is that you follow a few simple guidelines.We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay.Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect.Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. We're sorry, but there was an error submitting your comment. Inscrivez-vous à notre newsletter pour recevoir les dernières infos et nouveautés par email Entrez votre email * Phone. “Kind personnel, room fully equipped, warm, double pillows, spacious bathroom.

Free hot drinks are available in the hotel's reception.Staff at the 24-hour reception can provide information about what to see and do in Madrid. Amazing experience!

Close to downtown area and close to metro station. Excellent design, tea & coffee available at the hotel's salon. Please try again. The selection of several healthy options for breakfast were very much appreciated.

“The entrance is very welcoming. Breakfast was great. Awesome breakfast, suitable for all tastes and nutritional needs.

Linens, towels, and laundry washed in accordance with local authority guidelines “The front desk staff was very friendly and the location was great!”

Fab hotel in great central location. “Comfortable beds.

Please try again. During times of uncertainty, we recommend booking an option with free cancellation.
Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Use of cleaning chemicals that are effective against Coronavirus

You can book breakfast justfor one day once you are in the hotel.

Low rates • Double-check the maximum capacity for the room you selected.All cribs and extra beds are subject to availability.

Hand sanitizer in guest accommodation and common areas This lets us know that our reviews come from real guests, like you.

Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Staff were very friendly and helpful, especially Susana and Seana. Casino de Madrid is just 350 feet away, and Madrid's Círculo de Bellas Artes, a multidisciplinary centre with one of the most dynamic cultural programmes in the world, is just a 3-minute walk away.The Prado, Reina Sofía and Thyssen Museums are all within 15 minutes’ walk. “We had an amazing stay in this hotel on the 11th floor. Sorry, reservations for more than 30 nights are not possible. Your question will be published on Booking.com after it has been approved and answered. Guests are required to show a photo ID and credit card at check-in They have been very accommodating and helpful. Breakfast was very delicious.

Petit Palace Alcalá accepts these cards and reserves the right to temporarily hold an amount prior to arrival. If you stayed at this property through Booking.com, you can write a review.

The staff was wonderful & helpful in guiding us to activities in the city.

“Very nice hotel: especially lobby at the first floor (where you can enjoy electric fireplace and free coffee and tee) and restaurant at the 5th floor - with amaysing view to the city center.” Location is quite convenient to observe the city by foot.”“Great location, within walking distance to most major attractions. Comfortable beds.
This services carries a surcharge. Staff were very friendly and helpful, especially Susana and Seana.”

We're sorry, but there was an error submitting your response. )Couples policies (are non-married individuals allowed?) Hand sanitizer in guest accommodation and key areas Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Thanks a lot to them!!!! If your plans change, you can cancel free of charge until free cancellation expires. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. One of main train stations near (Atocha). Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable.